• 1 Costley and Costley
  • 2 Caledonian MacBrayne
  • 3 Farmfoods
  • 4 Napier University
  • 5 Acorn Pets

costley and costley

Bill and Cath Costley founded Costley & Costley in 1988 and today they are one of the most prestigious hoteliers in Scotland. In 2006 they were awarded the accolade of Scottish Hotel Group of the Year

The company recognises that it is essential to control costs whilst maximising customer satisfaction.


Costley & Costley had already identified that the need was for reliable, easy to operate, touch-screen terminals, as it this would provide them with the greatest flexibility and capability during peak times.

The hotels would need to be able to have a direct link from the point of sale to the property management system already in use.

Both the hotels and the Inns would need to be controlled from head office for price changes and stock taking.

EPOS Solution

After evaluating several options, Costley and Costley decided that the most suitable option for their requirements would be to install the Sharp UP-X500 system into their hotels.

The system comprises of several UP-X500 networked terminals, with Venta software together with the integration to a Sharpsoft back-office package. The Sharp point of sale terminals communicate seamlessly with the MainStay reservation and billing software.

For the Inns division the Sharp UP-X300 system was chosen communicating directly to the SharpSoft software installed at the head office. This was all installed by Glasgow based ACR Retail Systems, a Sharp Premier Partner. ACR have in-depth knowledge and expertise across the entire range of Sharp EPOS equipment; they worked closely with Costley & Costley Hoteliers and as a result gained a deep understanding of the project requirements.

For full details, please download the PDF.

Caledonian MacBrayne

caledonian macbrayne logo

Caledonian MacBrayne operate a fleet of 12 vessels providing over 20 different sailing routes to destinations across Scotland's West Coast. Providing this essential service from as far south as Arran, to Lewis in the North is a challenge, but their extensive network ensures vital access to both residents and businesses to some of the most remote parts of the British Isles. In total they provide more than 3.2 million passenger trips every year.

The challenge for ACR, was to provide 33 networked, touch screen terminals for use in the vessels eateries and gift shops.

The Solution

The final solution was put together using the UPX300 EPOS terminal from Sharp, Bespoke software written by Microtrends* one of our 3rd party solution partners, and the whole project was designed, installed and maintained by ACR who continue to manage the entire network for the customer today.

For full details, please download the PDF.